Digital Delivery & Fulfillment Policy

Important Notice: 100% Digital Delivery (No Physical Shipping) ZIGMOTECH LIMITED specializes exclusively in virtual digital products, artificial intelligence media, software engineering, and digital technical support. We do not sell, store, dispatch, or physically ship any tangible goods or physical merchandise. Consequently, no physical postal couriers, shipping addresses, or customs tracking numbers are utilized.

1. Scope of Digital Deliverables

All items purchased through ZIGMOTECH LIMITED are intangible digital assets and bespoke professional services, including but not limited to:

Generative AI video assets, synthetic avatar models, and photorealistic voiceovers.
High-retention commercial video post-production files and broadcast-ready exports.
Full-stack web application source code, API services, and microservice architectures.
Interactive UI/UX design systems, component libraries, and Figma master files.
Brand identity assets, vector graphic packages, and high-resolution typography.
12-Month technical support, software bug resolution, and monthly maintenance sprints.

2. Electronic Dispatch Methods

Deliverables are transmitted electronically upon completion through one or more of the following secure channels:

Client Portal

Direct download access within your authorized Client Portal account, available 24/7 with permanent version history.

Verified Email

Direct encrypted cloud download links (Google Cloud Storage / AWS S3 / WeTransfer Pro) dispatched directly to your registered checkout email.

Version Control (Git)

For software deliverables, access is transferred via private GitHub/GitLab organizational repository transfer or production zip archives.

3. Delivery Turnaround Times

Digital delivery timelines depend on the package or sprint tier selected at checkout:

Rapid Sprints & One-Time Deliverables: Standard electronic delivery within 24 to 48 hours following order confirmation and requirement brief verification.
Day Sprint Units: Dispatched electronically within 1 business day from sprint kick-off.
Monthly Retainers & Annual SLAs: Delivered continuously in rolling sprint cycles throughout the contracted service duration.

4. Delivery Confirmation & Customer Access

Upon electronic dispatch, an official Electronic Delivery Confirmation is issued to the client's email address alongside the Commercial Invoice receipt and Commercial Agreement. If you experience any difficulty accessing or downloading your deliverables, our technical support team is standing by to provide immediate assistance.

5. Support & Inquiries

For questions concerning electronic delivery status, download access, or project timelines:

Corporate Entity: ZIGMOTECH LIMITED (BRN: 81210808)

Registered Office: Unit 1102, 11/F, Enterprise Square Tower 3, 9 Sheung Yee Road, Kowloon Bay, Hong Kong

Fulfillment Desk: support@zigmotech.com | billing@zigmotech.com