HONG KONG CORP Zigmotech Limited (BRN: 81210808) • Official Digital Virtual Services Provider • Registered in Hong Kong SAR
ZIGMOTECH Limited • Hong Kong
Commercial Terms & Guarantees

Cancellation & No-Refund Policy

Digital Deliverables & Technical Support Agreement • ZIGMOTECH LIMITED (BRN: 81210808)

Strict All Sales Final & No-Return Policy on Digital Assets Because ZIGMOTECH LIMITED delivers bespoke digital files, AI models, custom code architectures, and immediate sprint allocations that cannot be physically returned or un-dispatched once fulfilled, all sales and transactions are strictly final and non-refundable once active work has commenced or digital deliverables have been provided.

1. Commercial Agreement Terms (Clause 5: No Refund, No Claim, No Chargeback)

Every purchase and commercial invoice is bound by the terms set forth in our Sale of Digital Products and Technical Support Agreement:

  • All Payments Final: All client payments are final, earned upon receipt, and strictly non-refundable under all circumstances.
  • Pre-Payment Verification: Buyer confirms that they have verified the product specifications, demo outputs, and deliverable scope and are satisfied before executing payment.
  • Technical Support as Sole Remedy: In case of software defects, bugs, or discrepancies against the written brief, Seller will provide dedicated technical support and revision sprints to rectify the deliverable.
  • Dispute & Chargeback Waiver: Buyer agrees not to file any claim, dispute, or chargeback with their credit card issuing bank, payment gateway, or financial institution. Technical support is the sole and exclusive remedy available to the Buyer.

2. Sprint Milestone Quality Guarantee & Revisions

To guarantee complete satisfaction with your deliverable, every project tier includes structured quality commitments:

  • Up to 3 Comprehensive Revision Rounds: If an initial sprint deliverable requires adjustments to match the agreed project brief, our senior production leads perform revisions at zero additional charge within the active sprint window.
  • 12 Months Included Technical Support: Software and web deliverables include 12 months of bug fixing, deployment assistance, and critical security patches (Mon-Fri 10am-6pm HKT).

3. Cancellation Policy

Prior to Production Kick-off: Orders may be cancelled with a 100% refund only if written notice is received within two (2) hours of checkout payment and before our creative or technical leads have initiated brief analysis, GPU allocations, or code repository creation.

After Production Kick-off: Once production engineering or digital asset synthesis has commenced, orders cannot be cancelled and payments cannot be refunded.

Retainers & Monthly SLAs: Ongoing monthly retainers may be cancelled at any time by providing fourteen (14) days' written notice to billing@zigmotech.com prior to the next scheduled billing cycle. Cancellation takes effect at the close of the current billing cycle.

4. Payment Gateway & Merchant Compliance Notice

Credit and debit card transactions on this platform are processed securely via Stripe. Cardholders recognize that unauthorized chargebacks or false fraud claims on fulfilled digital deliverables violate our Master Services Agreement and will be contested with digital server logs, delivery IP confirmations, and signed legal agreements submitted to the card schemes (Visa, Mastercard, Amex).

5. Contact Our Billing Department

If you have any billing inquiries or need assistance with an invoice:

Entity: ZIGMOTECH LIMITED (Company Reg: 81210808)

Registered Address: Unit 1102, 11/F, Enterprise Square Tower 3, 9 Sheung Yee Road, Kowloon Bay, Hong Kong

Billing Email: billing@zigmotech.com

Hotline: +852 5381 8318

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